Terms of service

This English version is provided for convenience only. Only the German version is legally binding. In the event of any discrepancy between the German and the English version, the German version shall prevail.

General Terms and Conditions of CW Colognewatch GmbH

As of: 10 April 2026

§ 1 Scope of application

(1) These General Terms and Conditions (hereinafter “GTC”) of CW Colognewatch GmbH (hereinafter the “Seller”) apply to all contracts for the supply of goods that a consumer or business (hereinafter the “Customer”) concludes with the Seller via the Seller’s online shop at www.colognewatch.de.

(2) A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity (Section 13 of the German Civil Code (BGB)).

(3) A business within the meaning of these GTC is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of its commercial or self-employed professional activity (Section 14 BGB).

(4) Terms and conditions of the Customer that deviate from these GTC are not recognised, unless the Seller expressly agrees to their application in writing.

§ 2 Contracting party and contact details

The purchase contract is concluded with:

CW Colognewatch GmbH
Benesisstraße 24–32
50672 Köln
Deutschland

Represented by the Managing Director: Abdullah Yalcin

Telephone: +49 (0) 221 270 988 18
Email: info@colognewatch.de

§ 3 Conclusion of contract

(1) The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding invitation to place an order (invitatio ad offerendum).

(2) By clicking the button “Order with obligation to pay” (or a comparable designation), you place a binding order for the goods contained in the shopping cart. Receipt of the order is confirmed by an automated email immediately after the order has been sent (order confirmation). This order confirmation does not yet constitute acceptance of your offer.

(3) The purchase contract is only concluded when we dispatch the ordered goods to you and confirm the dispatch by a second email (dispatch confirmation), or when we expressly accept your order by email (order acknowledgement).

(4) If we are unable to accept your order (e. g. because the goods have been sold in the meantime), we will inform you without undue delay and refund any payments already made.

§ 4 Prices and payment terms

(1) All prices stated on the website are final prices. Where the margin scheme under Section 25a of the German VAT Act (UStG) applies, value added tax is included in the prices but is not shown separately. In all other cases, the prices include statutory value added tax, which is shown separately on the invoice. Additional delivery and shipping costs are stated separately in the respective product description and during the ordering process.

(2) For deliveries to countries outside the European Union, further costs may be incurred in individual cases for which the Seller is not responsible (e. g. customs duties, taxes or money transfer fees). These costs are to be borne by the Customer.

(3) We accept the following payment methods:

Credit card (Visa, Mastercard, American Express)
Apple Pay
Google Pay
Bank transfer

(4) Payments are processed via Shopify Payments (operated by Stripe). Your payment data is processed directly by Stripe.

(5) In the case of payment by bank transfer, the purchase price is due immediately after conclusion of the contract. Please transfer the amount within 7 days of receipt of the order acknowledgement.

§ 5 Delivery terms

(1) Delivery is made to the delivery address specified by the Customer. Shipping is carried out by reputable, fully insured shipping service providers (UPS Express, FedEx).

(2) Delivery times:

Germany: 1–3 working days, free shipping.
European Union: 2–4 working days. Shipping costs are calculated at checkout.
Worldwide: 2–5 working days by FedEx. Shipping costs are calculated at checkout.

(3) The stated delivery times are non-binding guidelines. Delays due to customs clearance or force majeure are possible.

(4) All shipments are fully insured up to the value of the goods – regardless of the destination country. In the case of consumers, the Seller bears the risk of shipment.

§ 6 Retention of title

The delivered goods remain the property of the Seller until the purchase price has been paid in full.

§ 7 Right of withdrawal for consumers

Consumers have a statutory right of withdrawal. The details are set out in the withdrawal policy.

§ 8 Statutory warranty and guarantee

(1) The statutory warranty rights (Sections 434 et seq. BGB) apply.

(2) Our products are predominantly pre-owned luxury watches. For pre-owned goods, the parties agree – with the Customer taking note before placing the order – to a reduction of the warranty period to one year from delivery of the goods (Section 476(2) BGB). For new goods, the statutory warranty period of two years applies. In relation to businesses, the warranty period is likewise one year from delivery.

(3) Signs of use that are recognisable at the time of purchase in the product description and the product photos do not constitute a defect.

(4) Irrespective of the statutory warranty, we grant a voluntary dealer guarantee of one year from delivery on every watch we sell. This guarantee covers the functionality of the watch. Damage caused by improper handling, external influences or unauthorised interventions is excluded from the guarantee. To make a claim under the guarantee, please contact us by email or telephone (see § 2). The guarantee does not restrict your statutory warranty rights.

(5) CW Colognewatch GmbH is not an authorised dealer of the respective watch brands. Any existing manufacturer guarantees are – where available – stated in the respective product description.

(6) We point out that the water resistance of pre-owned watches is not a warranted characteristic. Under DIN 8310, water resistance is not a permanent characteristic and may be impaired by ageing of seals, external influences or previous interventions. Unless a specific water resistance is expressly stated in the respective product description, the watch is to be regarded as not water resistant. For watches whose date of manufacture was more than 15 years ago, we do not give any guarantee of water resistance. Any water resistance specifications given in the product description are based on the manufacturer’s information and do not constitute an independent assurance on our part. The statutory warranty rights remain unaffected.

§ 9 Liability

(1) The Seller is liable without limitation for damages arising from injury to life, body or health, as well as for damages based on intent or gross negligence on the part of the Seller, its legal representatives or vicarious agents.

(2) In cases of slight negligence, the Seller is only liable for breach of essential contractual obligations (cardinal obligations). In this case, liability is limited to the foreseeable damage typical for this type of contract.

(3) Liability under the Product Liability Act (Produkthaftungsgesetz) remains unaffected.

(4) In all other respects, the Seller’s liability is excluded – irrespective of the legal grounds.

§ 10 Data protection

Information on the processing of your personal data can be found in our privacy policy.

§ 11 Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 12 Contract language and storage of the contract text

(1) The contract language is German.

(2) We do not store the complete contract text. Before submitting the order, you can print out the contract data using the print function of your browser or save it electronically. After the order has been submitted, the order data, the information required by law for distance contracts and the GTC will be sent to you by email.

§ 13 Applicable law and place of jurisdiction

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). In the case of consumers, this applies only to the extent that the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn.

(2) If the Customer is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the Seller’s place of business (Köln). For consumers, the statutory place of jurisdiction applies.

§ 14 Severability clause

Should individual provisions of these GTC be or become invalid or unenforceable, the validity of the remaining provisions remains unaffected.