Frequently asked questions about purchasing jewellery

You may visit our showroom in Cologne at any time. Alternatively, you can send us your enquiry conveniently via the online form with photos and details of your piece of jewellery.

Our jewellery experts carry out a precise valuation on site or on the basis of your submission. Within 24 hours of receiving your enquiry, you will receive a fair, binding purchase offer – transparent and non-committal.

We focus on buying high-quality jewellery – in particular:

• Branded jewellery from Cartier, Bulgari, Tiffany & Co, Chopard, Pomellato, and so on.
  
• Gold jewellery in yellow, white or Rose Gold – including in damaged condition
  
• Diamond jewellery of any kind – regardless of carat, cut or setting
  

If you are unsure whether your jewellery is suitable for buying, we will be glad to advise you personally.

Our focus is on high-quality branded jewelry with a clear provenance. Our jewelry experts assess jewelry without recognizable brand marking on a case-by-case basis—especially gold or diamond jewelry with high material quality or gemstone quality.

Our jewellery experts analyse the materials, precious stones, design, workmanship, condition and origin of your piece of jewellery. With the aid of the most advanced technology and international market knowledge, we produce a well-founded and fair valuation.

No, a sale is possible even without certificates. However, if proofs of authenticity, original packaging, or certificates are available, this can additionally have a positive effect on the sale value.

We recommend bringing any existing documents with you or submitting them.

Yes, our showroom in Cologne is open to you during opening hours. Our jewellery experts examine your piece of jewellery on site and make you a transparent purchase offer. If you agree, payment is made directly by bank transfer.

Yes, shipping is possible. To ensure that your pieces of jewellery reach us safely and with full insurance cover, please contact us in advance – we will inform you about the correct procedure and recommend a suitable shipping carrier.

Upon receipt, our jewellery experts will inspect your items professionally, and you will receive a binding purchase offer within 24 hours.

The payment is made exclusively by bank transfer. After acceptance of our purchase offer, the amount will be transferred reliably and transparently directly to your account.

After you accept our offer, payment is made immediately—usually on the same day or at the latest on the next working day.